TERMS & CONDITIONS
Cancellations | Late Arrivals | Termination of Services | Refund Policy
Please note that unless specifically stated otherwise below, all services are non-refundable.
You must pay in advance for all services. You will not be allowed to schedule a session without paying in advance.
You are responsible for scheduling your sessions. TAS may, but is not required, to send you a (24) hour SMS or email alert reminding you of your upcoming session.
Cancellation of a Session:
We understand that life can throw curve balls and situations/events will arise/occur at the last minute. To avoid a cancellation fee, you must cancel your appointment at least (24) hours in advance notice.
If you fail to cancel your appointment within the 24-hour window, you will be charged a $10.00 cancellation fee.
If TAS cancels a session due to its own reasoning, you will not be charged a cancellation fee.
Late Arrival to a Session:
If you are running (5) to (15) minutes late to your online session, please provide in advance a written notice of said late arrival or you will be charged a $10.00 late fee. Your session will not be extended to make up for the time you lost.
If you do not arrive within the first (15) minutes of your appointment, your session will considered cancelled and you will be charged a $10.00 cancellation fee.
If TAS is late to a session, you will be allowed to add the lost time onto the end of a session or add it to a future session.
Termination of Services:
TAS reserves the right to terminate its services for any client without any prior written notice.
If the student or parent wishes to cancel its services or a plan with TAS, the student and/or parent (if student is 17 or younger) must provide a (2) week written notice of his/her intent to cancel his/her semester- or entire-school-year-long plan.
Only Semester and Year Long Retainer plans are subject to a refund. The other TAS-provided services are not subject to a refund.
If you terminate TAS’ services and you have paid in full, you will be refunded in the following manner:
Semester Retainer Paid in Full Upfront: $1,500.00 - $500 (nonrefundable deposit) – ($50 x # of hours of service received up to 20 hours) = Amount to be refunded.
Note – if you cancel the semester plan before the semester is over but you have already received 20 hours of service, you will NOT receive a refund.
Year Long Retainer Paid In Full Upfront: $3,500.00 - $1,000 (nonrefundable deposit) – ($66 x # of hours of service received up to 38 hours) = Amount to be refunded.
Note – if you cancel the year-long plan before the school year is over but you have already received 38 hours of service, you will NOT receive a refund.
If you terminate TAS’ services and you are on a payment plan, you will NOT receive any refunds under any circumstances and no further payments will be due (unless you wish to continue to carry out TAS’ services during the (2) week notice period).